Last Updated on November 17, 2023 by Hina Rubab
WiFi connected but no internet access? Looks like you’re stuck with the issue like every other user out there. But, worry not! We’ve got your back! In this article, we’ve provided you with the topmost troubleshooting tips through which you can get rid of the issue at hand in no time. Thus, read on.
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Reasons Why WiFi is Connected But There’s No Internet Access
Before you learn how to troubleshoot the issue, knowing about the reasons why you’re facing it is more important. Mentioned below are the topmost reasons why your WiFi is connected but there’s no internet access:
- Poor connection between the router and modem
- Weak internet connection
- The firmware of your router isn’t updated
- Security software on your device is causing the issue
Now that you’re aware of why you’re facing the issue, it’s time to learn how to resolve it.
Troubleshooting: WiFi Connected But No Internet Access
Mentioned below are the topmost Netgear router troubleshooting tips through which you can easily get rid of the issue at hand:
. Stabilize the Connection Between Your WiFi Devices
Start by making sure that the connection between your Netgear router and modem is strong. If the connection between your WiFi devices is poor, know that it’s because you’ve connected them wirelessly.
Therefore, connect your router to the modem using a cable, and that too an Ethernet cable. Just make sure that the cable you use doesn’t have any cuts. In case it does, feel free to replace the cable with a new one.
Your Router Should Be Connected to the Internet
Another reason why your WiFi is connected but there’s no internet access is because there’s some issue from the end of your ISP. Thus, give your Internet Service Provider and confirm whether the issue is from their end or not.
If the internet issue is from their end, they’ll either provide you with the guidelines to fix the issue via phone or send an agent over to fix it for you. If your Service Provider isn’t helpful enough in fixing the issue at hand, then waste no time in contacting our experts.
Update the Firmware of Your Netgear WiFi Router
An outdated or corrupted firmware is one of the major reasons why the ‘WiFi connected but no internet’ issue is troubling you. So, make sure that you perform Netgear firmware update from time to time.
Outlined below are the steps that you need to walk through in order to update your device:
- Power on your Netgear WiFi router.
- Create a connection between the router and modem.
- Open a web browser on your laptop.
- Log into your router using the default login details.
- Go to the Settings option.
- Click on the Firmware Update button.
Updating the firmware of your router will surely help you in fixing the issue. On the off chance, if it doesn’t, then resetting your device might be the last resort for you.
Restore Your Device to its Factory Default Mode
Caution: Resetting your Netgear WiFi router will restore your device to its factory default settings. This means that all the data that you’ve saved and changes that you’ve made to your device will get erased.
Follow the instructions mentioned below to restore your router to its default mode:
- Locate the Reset button on your Netgear router reset.
- Once located, press it carefully using a pin-like object.
- Give your WiFi device some time to get restored.
Resetting your device will surely help you in getting rid of the ‘WiFi connected but no internet access’ issue. For any further doubts or queries, get in touch with our highly experienced technical experts through the comments section below.
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