Last Updated on October 27, 2022 by
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People don’t buy products; they buy experiences!
Business communication is at the forefront of creating superior experiences. Your brand is a story unfolding across all touchpoints. Are you making the most of it?
The increase in interaction through screens has pushed companies to create an evolved and personalized space to connect with customers. Voice calls, making your business phone system a crucial asset, are the most intimate brand experiences you can create.
With its market share doubling by minute, a virtual phone number is the key to creating valuable experiences. It makes communication more effective by enabling a global approach and empowering data-led strategic decisions.
Mobile VoIP is projected to reach a revised size of US$183.7 Billion by 2027, growing at a CAGR of 21.5% over the analysis period 2020-2027. (Business Wire, 2020)
We have listed down six reasons why every company should leverage Virtual phone numbers.
Business Benefits of a Virtual Phone Number
- Cost-effective
- Flexibility
- Scalability
- Local Presence
- Professional Front
- Increased productivity
Cost-effective
Cost-efficiency is the most fundamental strategy to sustain your business. A Virtual number enables you to save costs on multiple fronts without compromising your processes’ quality.
- Pay as per your requirements
Every business is unique and has its own set of requirements. VoIP service providers let you embrace that—the company bills you only for the services you use.
- No equipment cost
Hosted VoIP is cloud-based software and requires no physical on-premise hardware. You can easily configure it with your existing devices – desktop, smartphone.
- Low-cost long-distance calls
With a client base and workforce widely spread, the global boundaries are more blurred than ever. Based on the internet, VoIP enables international calls at a significantly lower cost for a fixed amount.
Flexibility
Today’s businesses demand hyper-flexible work models over a sleek office. Are the challenges of implementing a work-from-home model stopping your progress?
It’s time you give VoIP a chance. With no specific hardware requirements and a 360-degree view of business activities, virtual phone numbers provide all the agility with your business needs. Work from anywhere, any device, and a number of executives with minimum disruption.
Scalability
Get the ability to expand your business in minutes without disrupting the rest of your business processes.
It isn’t about survival of the fittest, but the survival of the most adaptive now!
Whether you are planning an expansion, a campaign, or have a seasonal hike – size up and down your business at ease. Quickly adapt to the market changes by simply upgrading your plan.
Local Presence
We are always more likely to respond when approached by someone familiar. A local virtual number helps you do precisely that.
Investing in a local virtual number will help create an illusion of local presence despite your international operations. Showcasing a local presence with a virtual address/ contact details is leveraged by many successful businesses.
76% of calls go unanswered if they’re from unidentified or unfamiliar phone numbers – Hiya
A local presence wins confidence amongst the local community and strengthens the brand image. The best thing about a local virtual number is that your team can access it from anywhere.
Professional Front
Establish a professional enterprise image without the dent of expensive hardware. Putting out professional contact information increases business credibility. In addition, it makes your brand look approachable.
A virtual number indicates that the brand is dedicated to customer service and practices active listening. Put up a unified front with toll-free numbers and encourage your customers to engage with you.
Increased productivity
The reliable connections, global collaboration, and feature-packed VoIP services ultimately lead you to effective communication.
On average, VoIP frees up to 32 minutes per employee of productivity time every day.
- VoIP enables you to collaborate better with customers by providing you existing data on them
- Enables multitasking and reduces monotonous tasks
- Empowers you to work remotely while staying in charge of your workload
Well, the benefits don’t end here – A virtual number is your gateway to an intelligent telephony system. Let’s break it down.
With the advancements in technology, the advantages of a virtual phone number go far beyond those mentioned above. Harnessing Data, analytics, and artificial intelligence has redefined the virtual phone number to intelligent telephone systems.
Today, customer centricity is crucial for every business strategy, and an intelligent virtual phone system empowers you to ace it.
With AI breaking down and evaluating customer behavior, insights derived are indispensable to businesses.
By 2025, AI will power 95% of all customer interactions.
Conversational AI, that is, AI enables chatbots, voice assistants, and Advanced Interactive Voice Response (IVR), will make up bulk interactions with customers.
It isn’t about the technology you use, but the experience you create!
Technology is always set up for making massive leaps and bounds, and for all the benefits it provides, it’s always worth it!
Virtual Phone numbers have revolutionized the business communication space. As a result, communication today is much more about providing a wholesome experience than just getting your message through.
A virtual phone number is a small investment but a massive step in the virtual space. Make your teams and customers feel truly united, energized, and aligned to achieve the company goals.
Can you think of any more ways a Virtual number empowers companies? Do let us know your thoughts in the comments below.
