Is your Netgear WiFi range extender correctly set up but suddenly the 5 GHz band is missing from your client devices? This is a common issue that can be frustrating, but you’re in the right place for quick and effective solutions! Several factors can cause this problem, including outdated firmware, hardware incompatibility, or software misconfiguration. Regardless of the cause, this comprehensive guide will help you restore the 5 GHz WiFi network on your Netgear extender efficiently. Let’s get started.
Resolved: How to Fix Netgear WiFi Extender Not Detecting 5 GHz Band
1. Change the Location of Your Extender
The placement of your Netgear WiFi range extender significantly affects its performance. If your extender is placed near electronic devices such as baby monitors, cordless phones, microwaves, refrigerators, Bluetooth speakers, or fitness equipment like treadmills, these can cause interference, particularly affecting the 5 GHz band’s visibility and stability.
Moreover, reflective surfaces and metal objects—such as aluminum studs, mirrors, metal doors, or fish tanks—can block or weaken WiFi signals. To maximize your extender’s 5 GHz band coverage, position it away from these interference sources.
For the best results, place your Netgear extender in the same room as your main router or at least within clear line of sight between the router and client devices. Improper placement can also hinder your ability to access the mywifiext login portal.
2. Verify if Your Client Device Supports the 5 GHz Band
The issue may stem from your client device rather than the extender. Many older laptops, desktops, or smartphones support only the 2.4 GHz frequency and cannot detect or connect to 5 GHz WiFi networks.
To check whether your Windows PC supports the 5 GHz band, follow these steps:
- Press the Windows Start button.
- Type
cmdin the search bar and press Enter to open the Command Prompt. - Type
netsh wlan show driversand press Enter. - Look for the “Radio types supported” entry.
- If you see
802.11acor802.11axlisted, your device supports 5 GHz WiFi. - Devices showing only
802.11nmay or may not support 5 GHz, as many 802.11n adapters operate exclusively on 2.4 GHz.
3. Confirm the 5 GHz Band is Enabled on Your Netgear Extender
If your client device supports 5 GHz but still cannot detect the band, ensure that the 5 GHz radio is enabled on your Netgear extender’s settings:
- Open a web browser and enter http://192.168.1.250 in the address bar.
- Log in using your Netgear extender username and password.
- Navigate to the Wireless Settings section.
- Verify that the 5 GHz band is enabled and broadcasting.
- If it is disabled, toggle it on and save the changes.
4. Reset Your Netgear Extender to Factory Defaults
If previous steps do not resolve the issue, resetting your Netgear extender to factory settings can fix hidden configuration errors blocking the 5 GHz band:
- Make sure the extender is plugged in and powered on.
- Using a paperclip or pointed object, press and hold the Reset button on the extender for about 10 seconds.
- Release the button and wait for the extender to reboot completely.
After the reset, reconnect your client device to the extender’s WiFi network (commonly named Netgear_ext) and verify if the 5 GHz band is now visible.
For additional troubleshooting guides or more information about Install Netgear Extender and , please visit our detailed Technology category page.
Frequently Asked Questions (FAQs)
Why is my Netgear extender’s 5 GHz band not showing up on certain devices?
This typically occurs because the client device does not support the 5 GHz frequency or because the extender’s 5 GHz band is disabled. Additionally, interference from electronic devices or improper extender placement can prevent certain devices from detecting the 5 GHz band.
Can I use a Netgear extender to boost only the 2.4 GHz band?
Yes, most Netgear extenders support both 2.4 GHz and 5 GHz bands, but you can choose to extend only the 2.4 GHz band if desired. However, for faster speeds and reduced interference, enabling and using the 5 GHz band is highly recommended.
How do I access my Netgear extender’s settings page?
Connect your device to the extender’s WiFi network, then open a web browser and enter http://192.168.1.250 into the address bar. Log in with your extender credentials to access and modify the settings.
Will resetting my Netgear extender erase all my custom settings?
Yes, performing a factory reset will erase all custom configurations, including SSID names, passwords, and any specific settings you applied. After resetting, you will need to set up your extender again from scratch.
What if moving the extender doesn’t restore the 5 GHz band visibility?
If relocating the extender doesn’t help, consider updating the extender’s firmware via the official Netgear support website or performing a factory reset. If the issue persists, contact Netgear customer support for further assistance.
