Last Updated on April 21, 2023 by asifa
For a company that wants to influence and change the attitude of different target audiences, it is vital to be able to count on efficient telecommunication services and technologies, such as contact center solution technology.
A contact center solution is a gateway to new business opportunities and is responsible for eliminating the frontiers between the company and consumer. The main intention is to create good relationships that can help in streamlining organizational activities and the satisfaction of employees and customers.
A contact center solution software helps in streamlining your day-to-day call center processes. It enables agents to have a personalized interaction with every customer across different channels. It helps businesses in improving productivity and profitability to meet their overall goals, the most important of which include customer retention and customer acquisition.
What is KENT CamCall Contact Center Solution?
The KENT CamCall Contact Center Solution is world’s first video platform for sales and support. It is dedicated to inbound calls to enable winning sales and world-class customer support. The contact center solution helps in modulating consumer behaviour. It allows employees across various departments to share and communicate correct information about clients through updates.
The overall goal of this contact center solution is to provide the best customer support, on-time help, and optimal customer experience.
Here is a list of reasons that make this software the best call center solution:
- No Need for Call Scheduling
Since there is no need for scheduling calls, customer can directly speak to the agent. It also helps in improving first-hand call experience.
- Video Calling Advantage
KENT CamCall contact center solution offers high-quality live video calls to give a new and unique calling experience to customers. It is an advanced video-based platform that helps in much improved customer interactions. Video calls can be initiated through a shareable link, QR code scan, widget on the screen, embedded links in apps, and digital marketing ads.
- Comes with an App-less Ecosystem
The most important benefit of KENT CamCall contact center solution is that it does not require agents or customers to install any software. It is compatible with mobile/tab/desktop using the default web-browser.
- Go Live in Less Than 60 Minutes
The plug and play option allows you to go live in less than 60 minutes. It can be set-up easily without any hassles as it is a cloud-based calling solution.
- Share Presentation on Video Call
Video-based calling helps to connect better with customers. KENT CamCall contact center solution enables agents to strike a human connection with customers. The screen sharing option enables agents to share presentations with customers. This goes a long way in improving customer experience and improving agent productivity.
- Data Security
It offers standard AES 128-bit encryption for all data. It helps in eliminating the potential risks of data misuse and helps in delivering a superior and reliable customer experience.
- Requires Low Bandwidth
You do not have to stress about poor internet connection anymore! With KENT CamCall, such occurrences are rare as this contact center solution can operate with a bandwidth as low as 250 kbps. Customers can easily initiate video calls via mobile internet and broadband.
Video calling is the future of business communication. Reputable brands like KENT have introduced the world’s first app-less and video-based platform for effective communication. It has completely transformed the way agents connect with customers. It helps in faster query resolution, enhanced customer experience, and higher engagement.