Last Updated on February 13, 2023 by Faiza Murtaza
The last mile of the furniture delivery process is one of the most critical steps in a furniture purchase. If it’s not done right, customers could be less than satisfied with the overall experience. However, companies don’t have to leave things to chance by failing to plan. By choosing a simple to use furniture delivery software solution, they can give their customers the best possible delivery experience while improving their own workflow at the same time.
In the last mile of the business delivery process, focus on reducing errors and increasing efficiency. Zuper’s furniture delivery software helps do just that by automating scheduling, dispatch, and work order management.
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Their integrated booking engine allows scheduling appointments directly from your website or mobile app, helping to get more customers in less time. The automated scheduling system also will enable customers to book their appointments, reducing the employee workload and increasing customer satisfaction.
Zuper provides tools that help improve logistics efficiency by allowing the management of multiple shipments at once, tracking inventory and assets, creating custom workflows for specific departments or locations, connecting with carriers through the API to send orders directly to them automatically, and more. The software also provides visibility into all transactions to see where bottlenecks are occurring in the supply chain easily — an issue with one carrier or several carriers — allowing action to be taken immediately.
A quote management system that allows users to create and send quotes in real time. Customers can then review the estimates and make changes before approving the estimate. Once approved, Zuper will automatically send notifications to your warehouse staff with the order information.
This module makes it easy for customers to track their orders through email notifications and SMS updates. If they need help, they can also create an instant chat session directly from within the app with your customer service representatives.
Contract management allows you to constantly monitor all contracts in one place to accurately record who owes money to whom and when payments are due. Add new contracts, edit existing ones, or cancel any contract whenever necessary without ever having to leave the platform!
Simply pay couriers directly from the app or website. This eliminates the need for paper checks or cash payments. No need to worry about late fees or bounced checks anymore. All transactions are recorded in the system, so there’s no chance of losing track of them.
Easily customize workflows based on each customer’s needs. For example, if a customer needs his order delivered by a specific date or time, set up an automatic reminder that will send him an email or text message when his item is ready for pickup at the store. This feature helps improve customer satisfaction and reduces returns by ensuring products are prepared well ahead of time for pickup.
Whether your company is already large or just starting, new furniture delivery software features can help the business run more efficiently. Their delivery software platform can help increase orders, reduce operational costs, and automate administrative tasks or manual processes to help streamline your furniture business for your management team & operators.