6 of the Best Scalable Chat APIs For Your Business

Did you know that 75% of people prefer live chat over any other channel of communication?

In-app chat boxes provide such ease of communication that customers don’t have to think twice before reaching out to your business when they are bothered by queries. This can do wonders for your conversion rates, as active communication can quell their doubts and motivate them to go through with the purchase.  

Thanks to its wide-ranging benefits, you’ll see that most websites use this technology on their websites or application. The best and easiest way to do this is to get hold of a scalable chat API that you can embed into your website and customize to your taste. 

In this article, we’ll look at the industry’s top chat APIs you should definitely know about.

Best Scalable Chat API 

1. Applozic

Applozic is a reliable chat API provider that delivers customizable in-app and webchat SDKs and UI Kits. It offers all basic messaging, monitoring, and analytics features, along with special ones like:

• International language recognition
• Custom AI chatbots
• Offline messaging
• Cloud storage
• Location sharing
• Message broadcasting

With a fully secure messaging solution, easy-to-grasp documentation, and dependable customer support, Applozic is an emerging platform in the chat API market that looks quite promising. 

Its starter plan costs $249 and doesn’t cut down on any basic functionalities you’ll need to build a wholesome chat infrastructure. 

2. PubNub 

Dedicated to providing real-time communication infrastructure, PubNub is a popular in-app chat provider with a range of innovative features and excellent customer support. Its well-built chat APIs and UI Kits provide a plug-and-play experience, all you have to do is embed, and you’re ready to go. 

Features include:

• Push notifications
• Presence detection 
• Group and private chat
• Multi-channel (audio, video, text)
• Incorporate third-party data
• Highly scalable as there are no concurrency limits
• Readymade UI/UX components

Their starter plan is for $49, which will suit you best if you’re just launching an app or have a small-scale one. 

3.  SendBird

Taking a developer-first approach, SendBird has seen massive growth in its popularity since its inception in 2013. It offers properly documented chat SDKs and UIKits with a range of advanced features like offline messages, mute user options in the channel, user mentions, etc. 

Other important features include:

• All messaging essentials 
• Auto media thumbnail generation
• Profanity and domain filter
• User-to-user blocking
• Post-event webhooks (integrate with third-party applications like your CRM)
• Advanced analytics with data export 

4. CometChat

Another top web chat SDK provider, CometChat offers a highly scalable and flexible chat API that can serve a variety of use cases like eCommerce marketplace, social community, edu-tech, dating apps, etc. It has both pre-built chat plugins that require zero development and cross-platform APIs and SDKs for medium to large-scale apps. 

Notable features include:

• Autoscaling features
• End-to-end encryption
• Webhooks
• Rich media attachments
• Custom messages
• Read and typing indicators

It contains four pricing models, and the basic one will cost you $149.

5. Apphitect

Apphitect is an award-winning messaging solution that offers enterprise communication, personal chat, social chat, and in-app messaging. It is built on a strong technical foundation, with a framework consisting of technologies like Apache Cassandra, Amazon S3 bucket, ejabberd, etc. 

Important features include:

• Multimedia sharing
• Geolocation tracking
• Screen sharing
• Presence indication
• Personalized profiles
• Social integrations
• Unlimited storage
• Multilingual translator

There is no pricing mentioned on the website, so you’ll have to contact their sales team to get a quote.   

6. MirrorFly

With a fully customizable API and a scalable structure, MirrorFly makes for a one-stop chat solution. Along with real-time chat, video, and audio calling, it offers screen sharing, live broadcasting, and call recording. It has an array of impressive features in its toolbox, including:

• 3 tier security compliance 
• Centralized Administration
• Source code access
• End-to-end encryption, 256 bit SSL, AES
• Real-time language translation
• Digital whiteboards
• Message scheduling

Though there is nothing mentioned about MirrorFly’s pricing, a lot of users have said that it is generally higher than other chat providers, owing to its distinct feature profile.

Parting Words

All platforms mentioned above are neck-to-neck in terms of the services they offer. Due to the tough competition, it might be hard for you to decide which solution you should choose. 

Read: Have you to make new friends or discover a long lost friend

It’s always advisable to prioritize your needs and go for the platform which fits your requirements the best.