There are many factors that can cause problems when playing streaming videos on youtube, such as the Internet connection or the device. 4k video downloader online.
If any of the following notifications are displayed, you may have problems with streaming videos:
- An error has occurred.
- Playback error. Tap to try again.
- The connection to the server has been lost.
- This video is unavailable.
- Something has gone wrong. Tap to try again.
Sometimes it is enough to troubleshoot your internet or device connection problems for your video to stream properly. Check the speed of your internet connection first, and then follow the steps for your device.
Troubleshoot device or internet connection issues
Follow the steps below to troubleshoot device or internet connection issues.
Smart TVs, Chromecasts and game consoles
AndroidComputeriPhone and iPad
In the YouTube app or on the platform’s mobile website:
Fix green or black screen issues on the video player
If you can hear the audio from a YouTube video, but the video player is green or black, try the following:
- Change your browser to play the video.
- Clear your browser’s cache and cookies .
If the above doesn’t work, try these troubleshooting tips .
Fix problems with audio
If you don’t hear anything from a YouTube video, the volume button may be disabled . Try some of the following troubleshooting methods:
- Check that the sound and volume are turned on in the browser or on the device.
- Check your device’s sound settings.
- Restart your browser or device.
Other types of problems
Problems with YouTube paid products
If the above steps don’t work and one of the following occurs:
- You bought a movie or series on YouTube, or
- You have a YouTube Music, YouTube Premium, or YouTube TV subscription
You can contact us for assistance with purchases or subscriptions .
Sometimes, even if the content does not violate our policies, it may not be appropriate for users under the age of 18. The videos age-restricted may not be available for users who:
- Are under 18 years of age
- Not logged in
- Are playing YouTube videos embedded on third-party websites
Learn more about playing age-restricted videos.
Restricted mode is an optional setting that discards content that may be aimed at adults and that you would rather not see or that you do not want other people using your devices to see. If you turn on restricted mode, comments may not be available. You can activate or deactivate restricted mode .Note: Restricted mode applies at the browser or device level, so you must turn it on or off for each browser or device you use.
Video download problems
It is not possible to download videos if you do not have a YouTube Premium subscription or do not have access to the option to download videos. If, in your case, you can download videos but you have difficulties, try these tips to solve problems with downloads .
If you have problems with your account, you will find more information about it in the following articles:
- YouTube access problems
- Get help signing in to YouTube
If after following the steps above the problem persists, please inform us